Effective Date: August 25, 2025

At Ustaad G76, customer satisfaction is our priority. We strive to deliver high-quality, Halal-certified meals and exceptional service. Please review our policy regarding refunds and cancellations:

1. Order Cancellation

• Before Preparation:
  Orders can be cancelled within 5 minutes of placing them, provided the kitchen has not started preparing your order.
  Please call our support team immediately at +1 778-688-7113 for urgent cancellations.

• After Preparation Started:
  Once food preparation begins, cancellation is not possible and no refund will be issued.

2. Refund Eligibility

Refunds may be considered in the following cases:

• You received the wrong order or incomplete items.

• The order was delayed by over 60 minutes without prior notice.

• There are valid concerns regarding food safety, packaging, or quality.

To request a refund, please contact us at info.ustaadg76@gmail.com within 24 hours of receiving your order. Include your order ID, issue description, and photos if applicable.

3. Non-Refundable Scenarios

• Change of mind after the order is placed.

• Spice level or taste preferences not matching personal expectations.

• No-shows or orders not collected/delivered due to incorrect information provided.

4. Refund Process

Approved refunds will be:

• Processed via the original payment method.

• Reflected within 5–7 business days, depending on your bank or payment provider.